Shipping and Delivery

Do you ship worldwide & how much does shipping cost?

Yes – we ship worldwide. We offer all customers free Delivery all over UAE and KSA except remote areas. 

FREE DELIVERY

Within UAE and KSA except remote areas.

International Cash on Delivery

Not available.

What are your shipping and processing times?

Standard Shipping Times

UAE: 24 – 48 hours

Gulf Countries: 3 – 5 days approximately

All around the world: 7 – 15 days approximately

Processing Times

Orders can sometimes take 1-2 days to process after placing the order before shipping out.  We do not ship on weekends.

Where can I find my tracking number?

When your items are shipped out, you should receive an automatic notification from the system via email providing you with a tracking number.

If you haven’t received one or if the tracking number doesn’t work, no worries. Contact us and we’ll solve it! 

If you need more detailed information, please shoot us an email at info@bakhoan.com and we’ll help you out!

Unexpected Delays

In some instances, the delivery may take longer than the standard shipping times stated above. Most of these delays are caused by international customs processing that we cannot control. Please contact us if your package is taking too long to arrive and we will work with you to resolve any situation.

Customs & Duties

When shipped outside the UAE, Bakhoor Bosidin & Powerland Group UAE LLC items may be subject to import duties and taxes. Bakhoor Bosidin & Powerland Group UAE LLC does not pay these duties and taxes, and you are not charged for these at the time of placing your order. These costs will be invoiced by the shipping carrier upon delivery of your items and you’ll be responsible for the payment of any such import duties and taxes.

Duty and tax rates vary from country to country and also depend on the items that are being shipped. We have no control over these charges and encourage you to contact your local customs office for further information before placing your order.

Our returns policy

If you’d like to return an item, contact our friendly Customer Service Team on +971 (0) 4 580 7717 or email info@bakhoan.com within 5 days of receiving your item.

It’s important to us that you are completely satisfied with your purchase, so if for any reason you do not love a product you receive, we will gladly issue a refund as long as the item is still in it’s original packaging, unopened, unused and sent back to us within 5 days of receiving the item. Returns that are damaged (including the packaging), soiled or altered may not be accepted and may be returned to the customer.

For returning an order within 3 days, the customer has to bear the complete return charges, and once we will receive the item back, we will issue the refund of the amount paid by the customer less the delivery charges at the time of order, refund will be issued within 24 – 48 hours after signing the return delivery note (bank processing time will be as per their policies).

If you paid for your item by credit or debit card, then the amount paid for each item will be refunded directly onto your card – please note that this can take up to 5-7 days to appear in your account.

If you paid using PayPal, then the amount paid for each item will be refunded into your account in USD on the exchange rate of that day – please note that this can take up to 5-7 days to appear in your account.

If you paid using our COD (cash on delivery) service, then we will refund your Bakhoor Bosidin account with store credit. Please allow up to 48 hours for processing once we have received your returned item. Promotions and discounts will not be reimbursed..

Can I exchange my item?

Yes, we offer exchange items within 10 days of purchase.